Refund & Return Policy

At Nadi World, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return if:

  • The item was received damaged, defective, or incorrect.

  • The product is unused, unworn, and in its original condition.

  • The item is returned with its original packaging, tags, accessories, manuals, and proof of purchase.

  • Your return request is submitted within the return period specified for your order.

To help us process your request efficiently, please include your order number and, where applicable, clear photos showing the issue.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Products showing signs of use, wear, or alteration.

  • Items damaged due to misuse, negligence, or improper handling after delivery.

  • Products with missing accessories, manuals, or original packaging.

  • Gift cards, digital products, downloadable content, and other non-tangible items (where applicable).

  • Clearance, final sale, or promotional items marked as non-returnable.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or differs from what you ordered, please contact us as soon as possible after delivery.

To speed up the resolution process, include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

After review, we will offer an appropriate resolution, which may include a replacement, exchange, store credit, or refund, depending on the circumstances.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will be issued to your original payment method whenever possible.

  • Processing times may vary depending on your payment provider or financial institution.

  • Shipping fees and other service charges are generally non-refundable unless the return is due to our error or a defective product.

If a refund cannot be processed to the original payment method, we may offer an alternative solution where permitted.

5. Exchanges

Where stock is available, eligible products may be exchanged for:

  • The same item.

  • A different size, colour, or variation (if applicable).

  • An alternative product of equal value, subject to availability.

If the replacement item has a different price, any additional payment or refund will be handled accordingly.

6. Return Shipping

Unless the return is due to our error or a defective product:

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service and retaining proof of shipment.

  • Nadi World is not responsible for returns that are lost or damaged while being shipped back to us.

7. Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and must instead follow the return process outlined in this policy.

8. Late or Missing Refunds

If you have not yet received your approved refund:

  • Check your bank account or payment method again.

  • Contact your card issuer or payment provider, as processing times may vary.

  • If the refund still has not appeared after a reasonable period, please contact our customer support team for assistance.

9. Refused Deliveries

If an order is refused or cannot be delivered due to incorrect address information provided by the customer, any refund issued may be reduced by applicable shipping, return shipping, handling, or administrative costs.

10. Fraud Prevention

To protect our customers and business, Nadi World reserves the right to refuse returns, exchanges, or refunds where fraud, abuse, or misuse of this policy is suspected.

11. Policy Updates

We may update this Refund & Return Policy from time to time to reflect changes in our business practices or legal requirements.

The latest version will always be available on this page with the updated revision date.

12. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team using the contact details provided on the Nadi World website.

We are committed to resolving your concerns promptly and ensuring a positive shopping experience.