Shipping & Delivery Policy

At Nadi World, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping & Delivery Policy outlines how we process, ship, and deliver orders placed through our website.

By placing an order with Nadi World, you agree to the terms outlined in this policy.

1. Order Processing

  • Orders are processed after successful payment verification.

  • Orders are typically processed within our standard business processing times.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak shopping periods, product launches, or promotional events, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation with tracking details (where available).

2. Shipping Destinations

Nadi World ships to selected domestic and international destinations.

Shipping availability may vary depending on:

  • Delivery location

  • Local shipping restrictions

  • Courier service availability

  • Customs regulations (for international orders)

If we are unable to deliver to your location, we will notify you as soon as possible.

3. Delivery Time

Estimated delivery times depend on your location, courier service, and product availability.

Delivery estimates are provided for guidance only and are not guaranteed.

Delivery may be affected by factors including:

  • Weather conditions

  • Customs inspections

  • Public holidays

  • Courier delays

  • High order volumes

  • Events beyond our reasonable control

We appreciate your patience should unexpected delays occur.

4. Shipping Charges

Shipping fees are calculated based on factors such as:

  • Delivery destination

  • Order value

  • Package weight and dimensions

  • Selected shipping method

Any applicable shipping charges will be displayed during checkout before payment is completed.

From time to time, Nadi World may offer free shipping promotions, subject to specific terms and conditions.

5. Order Tracking

Where tracking is available, customers will receive tracking information after the order has been dispatched.

Tracking updates are provided by the shipping carrier and may take some time to appear after shipment.

6. Delivery Address

Customers are responsible for providing complete and accurate shipping information.

Please ensure that:

  • The recipient’s name is correct.

  • The delivery address is complete.

  • Contact details are accurate.

  • Postal or ZIP codes are entered correctly.

Nadi World is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

7. Failed Delivery Attempts

If a delivery cannot be completed due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept the package

  • Failure to collect the shipment from the courier

the package may be returned to us.

Additional shipping charges may apply for reshipment.

8. International Orders

For international deliveries:

  • Customers are responsible for complying with local import regulations.

  • Customs duties, taxes, import fees, or other government charges are the responsibility of the customer unless otherwise stated.

  • Customs clearance procedures may delay delivery beyond our estimated shipping times.

9. Damaged or Missing Packages

If your order arrives damaged or appears incomplete:

  • Contact us as soon as possible after receiving the shipment.

  • Include your order number.

  • Provide clear photographs of the package and the affected items (if applicable).

We will investigate the issue and work to provide an appropriate resolution.

10. Lost Shipments

If your tracking information indicates an issue or your package appears lost in transit, please contact our customer support team.

We will coordinate with the shipping carrier to investigate and assist in resolving the matter as quickly as possible.

11. Order Changes

Once an order has been confirmed and processing has begun, we may not be able to:

  • Change the shipping address.

  • Modify the shipping method.

  • Add or remove items.

  • Combine multiple orders.

If you need to make changes, please contact us immediately after placing your order. We will do our best to accommodate your request whenever possible.

12. Force Majeure

Nadi World shall not be held responsible for shipping or delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Government restrictions

  • Customs delays

  • Transportation disruptions

  • Labour strikes

  • Public emergencies

  • Technical failures affecting courier services

13. Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect operational, legal, or regulatory changes.

The latest version will always be published on this page with the updated revision date.

14. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team using the contact information provided on the Nadi World website.

Our team is committed to assisting you and ensuring a smooth and reliable delivery experience.